Shipping Policy
- Free shipping on all orders within the United States.
- We do not ship internationally and cannot deliver to U.S. territories (Alaska, Hawaii, Puerto Rico, Guam, etc.), P.O. Boxes, or APO/FPO addresses. Orders with unsupported addresses may be cancelled or require an update.
Processing & Delivery Time
- Handling time: 1–2 business days
- Shipping time: 5–8 business days
- Total estimated delivery: 6–10 business days
Order Cut-Off Time
- Orders placed after 5:00 PM will be processed on the next business day.
Tracking
- After shipping, customers will receive a confirmation email with a tracking number.
- Tracking updates may take 24–48 hours to appear.
Address & Delivery Issues
- Customers must provide accurate shipping information.
- If a package is returned due to an incorrect address or failed delivery, additional shipping fees may apply for reshipment.
- If a package shows delivered but not received, customers should contact support for assistance.
Return & Refund Policy
- 30-day return window: Customers have 30 days after receiving the item to request a return.
Return Conditions
Items must be:
- Unused and clean
- In the original condition and packaging
- Free of damage (stains, scratches, cracks)
- Accompanied by proof of purchase
Non-Returnable Items
- Used or damaged items after use
- Customized or special-order items
- Sale/discounted items
- Gift cards
Restocking Fee
- A 5% restocking fee applies to returns due to change of mind or personal preference.
- No restocking fee for defective or incorrect items.
How to Request a Return
- Contact: support@soultohome.com
- If approved, customers will receive a return shipping label and instructions.
- Returns sent without approval will not be accepted.
Return Address
Soultohome
29225 Euclid Ave, Wickliffe, OH 44092, United States
Damaged or Incorrect Items
- Inspect items upon delivery.
- If an item is broken, defective, or incorrect, contact support within 48 hours with photos.
- These cases do not incur a restocking fee.
Refunds
- Issued to the original payment method after inspection.
- Processing time: up to 7 days (bank processing may take longer).
- For non-defective returns, the 5% restocking fee will be deducted.
- If no refund after 10 days of approval, contact support.
Payment Methods
- Accepted payment method: We currently accept PayPal only. Customers can pay using their PayPal account, credit card, or debit card through PayPal for a quick and secure checkout.
Security
- All transactions are processed through PayPal, a trusted global payment platform.
- The website uses SSL encryption to protect sensitive data during transactions.
- Payments comply with PCI DSS security standards, and card details are not stored on our servers.
Checkout Process
- Go to your cart and select Checkout with PayPal.
- You will be redirected to PayPal to log in and confirm payment.
- After approval, you will return to the website and receive order confirmation.
If you experience any issues during checkout, contact customer support for assistance.
